1. Introduction
The Driver and Vehicle Licensing Authority (DVLA) Ghana is committed to protecting the privacy and personal information of our clients, including drivers, vehicle owners, and other stakeholders. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with applicable Ghanaian laws, including the Data Protection Act, 2012 (Act 843).
2. Information We Collect
We may collect the following types of information:- Personal Identification Information: Name, date of birth, address, phone number, email address, and national identification number.
- Driver and Vehicle Information: Driver’s license number, vehicle registration details, insurance information, and roadworthiness records.
- Transaction Information: Payment details for services such as license renewals, vehicle registrations, or fines.
- Biometric Data: Fingerprints or photographs for license issuance, where applicable.
- Biometric Data: Fingerprints or photographs for license issuance, where applicable.
- Usage Data: Information about how you interact with our online platforms, including IP addresses and browsing patterns.
3. How We Collect Information
We collect information through:- Forms submitted at DVLA offices or online portals.
- Automated systems during vehicle testing or license processing.
- Interactions with our customer service team.
- Cookies and similar technologies on our website (www.dvla.gov.gh).
4. Purpose of Data Collection
We use your information to:- Process and issue driver’s licenses and vehicle registrations.
- Verify identities and ensure compliance with road safety regulations.
- Communicate updates, renewals, or alerts related to our services.
- Improve our services through data analysis and research.
- Comply with legal obligations or law enforcement requests.
5. Data Sharing and Disclosure
We do not sell or share your personal data for commercial purposes. We may share data with:- Government agencies (e.g., Ghana Police Service, Ghana Revenue Authority) for regulatory or legal purposes.
- Third-party service providers (e.g., payment processors) bound by confidentiality agreements.
- Courts or law enforcement when required by law.
6. Data Security
We implement robust security measures, including:- Encryption of sensitive data during transmission and storage
- Access controls to limit data access to authorized personnel only
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Regular audits to identify and address vulnerabilities
Despite these measures, no system is entirely secure, and we encourage you to safeguard your personal details.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:- Driver records are kept for 7 years after license expiration
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Vehicle registration data is retained for the lifespan of the vehicle
Data no longer needed is securely deleted or anonymized.
8. Your Rights
Under the Data Protection Act, 2012, you have the right to:- Access your personal data held by DVLA
- Request corrections to inaccurate or incomplete data
- Object to or restrict the processing of your data in certain cases
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Request deletion of data no longer needed, subject to legal obligations
To exercise these rights, contact our Data Protection Officer at [insert fictional contact details]
9. Cookies and Website Tracking
Our website uses cookies to enhance user experience and analyse traffic. You can manage cookie preferences through your browser settings. By using our website, you consent to our cookie policy.
10. International Data Transfers
If data is transferred outside Ghana (e.g., for cloud storage), we ensure compliance with international data protection standards and use contracts to safeguard your information.
11. Changes to This Policy
We may update this policy to reflect legal or operational changes. Updates will be posted on our website, and significant changes will be communicated directly to clients where feasible.
12. Contact Us
For questions, complaints, or to exercise your data rights, contact:Data Protection Officer
DVLA Ghana
1 Jawaharlal Nehru Road, Cantonment
Accra- Ghana
Email: privacy@dvla.gov.gh
Phone: 0203200477
